Raptor Series Frequently Asked Questions

General Questions

1. How many step pads are on nerf bars/oval tubes for my truck or SUV?

2. Your step pads look like a “saddle” on the tube. Other companies have a “recessed” style pad. What is the difference?

3. Are the step pads covered under the warranty?

4. What are the step pads made of?

5. What is the difference between cab length and wheel-to-wheel side steps?

6. How much weight can these nerf bars and oval tubes support?

7. Are these products DIY or Do-It-Yourself friendly?

8. Does the installation require drilling?

9. Are all the brackets, nuts and bolts included in the kit?

10. Are your side bar and oval tube brackets made of Stainless Steel?

11. Will installing nerf bars or oval tubes void my vehicle's rust warranty?

12. Does it require special care to maintain the finish on Stainless Steel?

13. What is the difference between Chrome and Stainless products?

14. What type of Stainless Steel do you use?

15. Are your Black Products E-coated or Power Coated? Which is better?

16. Will your oval tube interfere or hit the factory or aftermarket mud flaps?

17. How is the end cap attached to your oval tubes and what is it made of?

Installation Questions

18. After installation, why is there a squeaking noise every time I turn or go over a bump?

19. After I install the brackets, why are the holes on the oval tubes not lining up to holes in brackets?

20. On the Dodge Ram steps, why will the support braces and body mount brackets not line up and bolt together?

21. How do I install the the "U-Bolt" for the center support strap on the Chevy/GMC Oval Step Tubes?

22. Will your step install if my truck has a DEF Tank for diesel trucks?

 

General Questions

1. How many step pads are on nerf bars/oval tubes for my truck or SUV?

Generally there will be 1 step pad for each door.

  • Standard Cab Trucks - 1 step pad per bar
  • Extended Cab 2 Door Trucks – 1 step pad per bar
  • Extended Cab 3 Door Trucks – 2 step pads per bar (both driver and passenger sides have 2 pads)
  • Quad and Crew 4 Door Trucks – 2 step pads per bar
  • Wheel-to-Wheel Quad and Crew 4 Door Trucks – 3 steps per bar (3rd pad is for rear bed access)

In most cases SUV nerf bars/oval tubes will have 2 step pads per bar.
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2. Your step pads look like a “saddle” on the tube. Other companies have a “recessed” style pad. What is the difference?

In addition to providing 15% more step surface than the competition, our Raptor Series step pads are less likely to fail and pop off the step tube. This is because on a “recessed” style pad water can collect and pool under the step pad. In the winter months this pool of water freezes and expands causing the “recessed” step pad to lift and pop off the step bar. Since our “saddle” style pads follow the contour of the bar, no water can collect or get between the pad and the tube. This will help ensure you have a solid non slip step pad on your tube for many years.

Raptor Series Nerf Bar Step Pad
Raptor Series Saddle Style Step Pad
Competitors Nerf Bar Step Pad
Competitors Recessed Step Pad


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3. Are the step pads covered under the warranty?

Yes. The step pads are covered under warranty for 1 year.  Just call us with your proof of purchase and we will send you a replacement pad free of charge (no shipping included).  After 1 year you will be responsible for purchasing replacement step pads.
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4. What are the step pads made of?

All of our step pads are made of a black impact resistant ABS hard plastic. They are designed to provide a rugged non slip surface for your foot.
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5. What is the difference between cab length and wheel-to-wheel side steps?

Cab length side steps, the most common size, run the length of your truck or SUV's doors. Cab length steps have one or two step pads per side. Wheel-to-wheel models extend back to the rear wheel well, with an extra step for easy truck bed access. Wheel-to-wheel steps have 3 step pads per side.
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6. How much weight can these nerf bars and oval tubes support?

Raptor Series side step nerf bars and oval tubes can support approximately up to 500lbs. of weight at a time. Thanks to our high quality steel strength and factory mounting brackets, our products derive some of their holding capacity by mounting to the frame.
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7. Are these products DIY or Do-It-Yourself friendly?

Absolutely, they are very simple to install and only require basic hand tools. A typical installation can be completed in less than an hour. If you ever require assistance on an installation, our technical support team is available at 877-769-3765.
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8. Does the installation require drilling?

Not on most applications, however, the older Dodge (98-01support brace only) and Ford Explorer (02-05 if replacing factory step boards) do require drilling.
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9. Are all the brackets, nuts and bolts included in the kit?

Yes. Every set of our Professional Grade nerf bars, oval tubes, bull bars, and bed rails include powder coated brackets, all hardware, and detailed instructions.
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10. Are your side bar and oval tube brackets made of Stainless Steel?

No. Our brackets are not made of stainless steel. It is the same reason why GM, Ford and Chrysler don’t make stainless steel car and truck frames. It is simply not necessary. All this does is just increase the cost of the overall product. Our brackets are made with ¼ inch thick carbon steel and then powder coated. In the rare case that a bracket broke because of rust, we would ship you a replacement bracket for free! They are covered under our lifetime warranty!
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11. Will installing nerf bars or oval tubes void my vehicle's rust warranty?

Almost all of Raptor Series side steps and oval tubes bolt on to factory mounting points. These mounting points are the automakers approved place for attaching their own factory side steps. They will not void your vehicle's rust warranty.
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12. Does it require special care to maintain the finish on Stainless Steel?

No. They can be cleaned with mild soap and water and are safe to run through automatic car washes. We suggest a coat of wax on our products every time you wax your vehicle.
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13. What is the difference between Chrome and Stainless products?

Raptor Series products are made out of a 304 series stainless steel. They are polished to a mirror like finish with our 5 stage polishing process. Chrome nerf bars are dipped into a chemical bath hopefully without impurities and then dried. Stainless steel does not peel, ever. Many customers think our products are chrome because of the high lustrous shine!
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14. What type of Stainless Steel do you use?

We use T-304 16 gauge steel which has the highest chromium and nickel content of any stainless steel making it the most corrosion-resistant material in the industry. Be careful! Many other brands may use cheaper, different grades of stainless claiming that it will last the life of your vehicle. But in many cases these bars will start to rust only after 8 or 9 short months.
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15. Are your Black Products E-coated or Power Coated?

Which is better? Raptor Series black products are E-coated. On a Good-Better-Best quality scale, Paint is Good, Power Coated is Better and E-Coat is the Best. E-coat is an electrically charged coating like that of powder coating. The improvement is that E-coat is double-dipped for long lasting durability. The tube is first dipped in a pre-treatment Zinc Phosphate cleaner, then an electro coat bath. This removes far more impurities and encapsulates the tube in a phosphate/E-coat finish. The tube is baked in an oven that hardens and cures the protective E-coat finish. The result is a shiny black step tube that can withstand the elements for up to 10 years!
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16. Will your oval tube interfere or hit the factory or aftermarket mud flaps?

Raptor Series 4 inch and 5 inch oval tubes are designed to fit your vehicle providing a step surface while not interfering with other products, especially mud flaps.  Each application is custom designed to fit each vehicle so that factory or aftermarket mud flaps can be installed.
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17. How is the end cap attached to your oval tubes and what is it made of?

The stainless steel 4 inch and 5 inch Magnum oval tubes have a stainless steel end cap.  This end cap is tig welded and ground to a smooth finish.  It is then polished using our “Super Brite” technology so the end result is a beautiful solid tube of stainless steel.  Since E-coat technology will not hold to tig welds, we cannot duplicate this with black products as we do with stainless steel products.  On the black E-coat oval tubes we use a hard impact resistant ABS plastic cap.  This is attached by using a high industrial grade super glue like substance so it will never come off.  Most competitors and OEM use only one small screw to hold this black cap in place.  
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Installation Questions

18. After installation, why is there a squeaking noise every time I turn or go over a bump?

This squeaking noise is caused by the brackets rubbing on the frame. The main body mount brackets are not centered correctly on the body mounts. This can be fixed by centering the brackets on the mounting point or by placing 2 washers between the body mount bracket and mounting point. This drops the body mount bracket down far enough from the frame to prevent squeaking.

FAQ 18
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19. After I install the brackets, why are the holes on the oval tubes not lining up to holes in brackets?

This could be 1 of 4 reasons.

  1. Your brackets are on installed on the wrong side of truck. If the driver brackets are installed on the passenger side, holes will not line up.
  2. You do not have the correct part for your vehicle. Please confirm that you have the correct part for your truck.
  3. You have installed the brackets in the wrong locations on the frame/rocker panel. Since there are many holes to install these brackets (especially on rocker panel) they could be in wrong location.
  4. The oval tubes are installed on wrong side (driver and passenger are switched).

If you are still unsure, please call our tech support line at 877-769-3765 ext 3. We are here to help you!
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20. On the Dodge Ram steps, why will the support braces and body mount brackets not line up and bolt together?

This question refers to two types of installations:

2002-2008 Dodge Ram 3 Inch Round Step Tubes (see figure below)
2009-2011 Dodge Ram 4", 5" and 6" Oval Tube body mount installation.

For the 3 inch round tube install (part number 0102-0182), this happens because installers tend to tighten one body mount bracket all the way then install the support strap after. Brackets need to be loose as you are doing install. An "installer trick" is to connect all brackets and support straps by hand and tight all bolts and nuts by ratchet after all parts are connected.

FAQ 19

For instruction on 2009-2011 Dodge Ram 4", 5", and 6" Oval Tube body mount install click here for video.
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21. How do I install the the "U-Bolt" for the center support strap on the Chevy/GMC Oval Step Tubes?

See video link for how to install U-Bolt to rocker panel and connect center support strap for Chevy/GMC Oval Step Tubes.
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22. Will your step install if my truck has a DEF Tank for diesel trucks?

The DEF (Diesel Exhaust Fluid) tank is on the passenger side of all 2011 GM diesel trucks and driver side of 2011 Dodge cab and chassis diesel trucks.  Raptor Series makes applications that bolt to the body mounts so the DEF tank does not interfere with the installation. See application guide for details.

2011 GM with DEF Tank - Passenger Side 2011 Dodge Cab & Chassis with DEF Tank
2011 GM with DEF Tank – Passenger Side 2011 Dodge Cab and Chassis with DEF Tank

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Straight Cab Length Oval Step Tubes
Wheel to Wheel Oval Step Tubes
Curved OVal Step Tubes
Stainless Steel 7" Running Boards
Stainless Steel Bed Rails
3 inch Round Step Tubes