The staff at Raptor Series is committed to providing excellent customer service to our customers. To return products quickly and conveniently please see the steps below depending upon where you purchased the product from.

TO START A RETURN/CLAIM FOR A PRODUCT PURCHASED THROUGH AN ONLINE RESELLER

Contact the online reseller the product was originally purchased from. The online reseller will require a copy of the original receipt and possibly supporting material and pictures of the item. The online reseller will provide additional instructions to process the return/claim/warranty. 

TO START A RETURN/CLAIM FOR A PRODUCT PURCHASED THROUGH A BRICK AND MORTAR SHOP

Contact the original shop/retail store the product was purchased from. The shop/retail store will require copy of original receipt and possibly supporting material and pictures of the item. The shop/retail store will provide additional instructions to process the return/claim/warranty.

TO START A RETURN/CLAIM FOR A PRODUCT PURCHASED DIRECTLY FROM RAPTORSERIES.COM

Customers have 30 days from the purchase date to initiate a return with Raptor Series. The product must be returned in new/resellable condition in order to qualify for a refund. We cannot accept returns if the product is installed in any way, as that will make it a used product. We highly advise you to confirm the fitment drop down choices you are selecting upon ordering. If you are unsure if you are ordering the correct product, our friendly customer service will be able to confirm all fitment questions before ordering or before installing the product.

After 30 days from the purchase date, these products will no longer be returnable.

Customers must contact Raptor Series customer service for a Returned Goods Authorization number (RGA#) before returning the item. No refunds will be issued for any product that is returned to us without a RGA#.

Customer Received Product Damaged 

Raptor will send necessary replacement products or parts free of charge, after we receive and review pictures of the damage and supporting documentation.

Raptor will decide whether to field destroy the original product or to have it returned. If the product is going to be returned, Raptor will then provide a return label free of charge.

Customer Ordered Wrong Product Or Standard Return

Customer is responsible for shipping product back to Raptor at the customers’ expense. Rates vary by carrier. We highly recommend that customers add return insurance to the return shipping for their own protection.

If the product is received in new/resellable condition we will issue a credit minus the original shipping cost and a 15% restock fee.

If the product is received damaged during return shipping, we will provide documentation of the damage to the customer so they may file a damage claim with the shipping company and we will hold the product in our warehouse for 30 days from the date we provide documentation. During this time, the customer is responsible for filing their own damage claim with their shipping carrier. After the 30 day period, we will discard the product.

If customer chooses to exchange for the correct product the 15% restock fee will be waived. Raptor will ship out the replacement product at no additional cost to customer as long as the product is of similar value.

Raptor Series offers FedEx business account return labels, which include return insurance (Shipping carrier may change depending upon the situation without notice). This will ensure that you receive your refund/credit regardless if the product is damaged during return shipping. Please let our customer service team know if you would like us create a return label for you and we will provide a return shipping quote through our business shipping account for you.

Raptor Shipped Wrong Product

Raptor will generate a return label free of charge to have product shipped back to our warehouse, after we receive and review pictures of the incorrect product and supporting documenation. Raptor will ship the correct item using the same Purchase Order and Sales Order number. The replacement order will be sent at no additional cost.

Raptor Series Manufacturer Defect

Raptor will send replacement product free of charge, after we receive and review pictures of the defect and supporting documentation. Raptor will decide whether to field destroy the product or to have it returned. If the product is going to be returned, Raptor will generate a return label free of charge to have product sent back to our warehouse.

PLEASE RETURN THE PRODUCT WITH THE FOLLOWING REQUIRED INFORMATION WRITTEN CLEARLY ON THE BOX:

RGA# - Provided by Raptor Customer Service

PO# - On Your Order Confirmation Email Or Your Online Account Order Details

Ship To Address:

CYC Engineering

2415 Cathy Lane

Jasper, IN 47546

United States